Common questions

Same idea — your branded ordering page, your customer data — at roughly 1/5th of the cost. Owner.com charges around $500/month. We're one flat $99. You get the same kitchen tablet, the same Stripe Connect setup, and the same direct payouts to your bank — without the price tag.

Those are delivery marketplaces — they list you alongside your competitors and take 15-30% per order. MasOrder is your own branded ordering site. Customers order direct from you, you keep 100% of the order (minus a 5% platform fee, which is roughly what credit card processing alone costs on the big marketplaces). Most owners run both — marketplaces for discovery, MasOrder for the regulars.

An Android tablet (any model from the last 3 years) for the kitchen, and a Star TSP-100 (or any LAN/USB receipt printer that speaks ESC/POS). We send the tablet APK to you — you sideload it once and pair with a code from your dashboard. No proprietary terminal to rent.

No. The signup wizard walks you through Stripe, menu, and tablet pairing. Most owners are taking their first order within an hour. If you get stuck, email us — a human responds.

Yes. We accept CSV exports from Square, Toast, Clover, or a plain spreadsheet. Items, modifiers, and prices come over in one click. We also have an AI menu importer — snap a photo of your printed menu and it builds the digital one for you.

We use Stripe Connect. Customer cards charge directly to yourStripe account — we never hold your money. Payouts land in your bank on Stripe's normal schedule, typically next business day. At checkout, customers see a 5% platform feeas a separate line on their receipt (this covers MasOrder's costs to run the platform). You as the restaurant pay $0 commission to us — every dollar of food revenue is yours.

You set your tax rate in settings. Each order calculates tax on the subtotal and shows it as a separate line at checkout. The tax amount is included in the Stripe charge and lands in your account along with the rest of the payout — your tax software / accountant handles the rest.

Clover integration is live — paid orders fire into your Clover device automatically. Square integration is on the roadmap. If you have a different POS, the kitchen tablet still works as a standalone receipt + status board.

The kitchen tablet caches in-flight orders so you can still see what was paid for. New customer orders won't come in while you're offline (Stripe needs a live connection to charge a card), but the tablet stays useful as a record of what's already paid.

Yes. One click in Settings → Pause online ordering shows customers a friendly “we're at capacity” message until you unpause. You can also auto-resume after N minutes so you don't have to remember.

No contract. Cancel from your dashboard at any time. We export your customer list and order history before the account closes — it's your data, you keep it.

Not formally — but we're a flat $99/mo with no setup fee and no contract. If it's not for you after the first month, cancel and you're out $99 total. Most owners recover that in the first week from skipped marketplace fees.