How is this different from Owner.com or Square Online?
Same idea — your branded ordering site, your customer data — at roughly a fifth of the cost. Owner.com's published plan is around $499/month; MasOrder is one flat $99. You get the website, ordering, kitchen tablet, loyalty, and direct Stripe payouts to your bank, without the price tag.
What hardware do I need?
Any recent Android tablet for the kitchen, plus a thermal receipt printer on your network — Star TSP100-series and ESC/POS (Epson-style) printers are both supported, on 58mm or 80mm paper. You install our kitchen app once and pair it with a 6-digit code from your dashboard. No proprietary terminal to rent.
Do I need to write code?
No. The signup wizard walks you through Stripe, your menu, and tablet pairing — many restaurants finish setup the same day, and if you get stuck, email us and a human helps you through it.
Can I import my menu?
Yes — three ways. The AI menu importer reads photos of your printed menu and builds the digital version: items, prices, sizes, and options, ready for you to review. You can also upload a CSV or Excel spreadsheet, or add items by hand in the menu editor.
Does MasOrder include a loyalty rewards program?
Yes — a built-in points program at no extra cost. Customers earn points on every order, get a welcome bonus when they join, and redeem points for free menu items. You choose which items are redeemable and what they cost in points, right from your dashboard.
How does payment work?
We use Stripe Connect. Customer cards charge directly to your Stripe account — we never hold your money. Payouts land in your bank on Stripe's normal schedule, usually about two business days after the sale. At checkout, customers pay one small 5% service fee (a separate line on their receipt) that keeps the platform running and support handled by real people. You as the restaurant pay $0 commission to us — every dollar of food revenue is yours.
What about taxes?
You set your tax rate in settings. Each order calculates tax on the subtotal and shows it as a separate line at checkout. The tax amount is included in the Stripe charge and lands in your account with the rest of the payout — your tax software or accountant handles the rest.
Can I integrate with Clover or Square POS?
Clover integration is live — paid orders push into Clover automatically with items and options. Square and Toast are on the roadmap. If you run a different POS, the kitchen tablet still works fully standalone as a receipt and status board.
What if my internet goes down?
The kitchen tablet keeps the orders it already received, so the kitchen can keep working from what's on screen. New customer orders can't come in while you're offline (charging a card needs a live connection), and everything resumes when the connection is back.
Can I pause orders if we're slammed?
Yes — right from the kitchen tablet, behind your manager PIN: pause all online ordering, or pause delivery only while pickup keeps flowing. There's also a Busy mode that adds prep time to every quote customers see, so the kitchen breathes without turning anything off.
What if I want to cancel?
No contract. Cancel from your dashboard at any time, and we export your customer list and order history before the account closes — it's your data, you keep it.
Is there a free trial?
Yes — your first month is on us. You create your account without a card, and billing doesn't begin until 30 days after your first order. After that it's a flat $99/month with no setup fee and no contract, so if it isn't for you, cancel and you've paid nothing.
Still have a question?
Email us and a real human gets back to you — usually the same day.
hello@masorder.com