Terms of Service

Last updated: May 9, 2026 (rev 2)

1. The deal in plain English

You run a restaurant. We give you software — a branded ordering page, a kitchen-tablet app, and an integration with Star receipt printers — for $99 a month. You can cancel any time. Your customer data is yours; you can export it on the way out. We’re not responsible for what your customers eat or how your kitchen handles their orders.

The rest of this document is a more careful version of the same idea, in case it ever has to be argued about.

2. The service

MasOrder provides:

• A branded online-ordering storefront at a custom subdomain
• An Android tablet app that displays incoming orders to your kitchen
• An integration with Star Micronics receipt printers for printing kitchen tickets automatically
• A dashboard for managing menus, hours, customers, and reports
• Stripe Connect setup so payments flow directly to your bank account

The service is provided “as is.” We do our best to keep it running but do not guarantee uninterrupted operation. Planned maintenance is announced where reasonably possible.

3. Your account

You must be at least 18 and authorized to enter into agreements on behalf of the restaurant you’re signing up. Keep your sign-in email secure — magic-link access to it grants access to your account. Notify us immediately if you suspect unauthorized access.

4. Subscription & billing

Price: $99 per restaurant location per month, billed monthly via Stripe. Charges are non-refundable for the month in progress, but you can cancel and the next billing cycle won’t run.

No long-term contract. You may cancel from your dashboard at any time. We won’t auto-renew you into an annual plan you didn’t agree to.

Payments: when your customers order from your storefront, payment is processed by Stripe directly to your connected Stripe account. MasOrder does not take a per-order commission from the restaurant. A 5% MasOrder service fee is added to the customer’s order total at checkout — paid by the customer, not by you, and visible to them as an "Online fee" line item. Standard Stripe processing fees apply per Stripe’s terms.

Price changes: if we change the subscription price or the customer service fee, we’ll give you at least 30 days notice by email. If you don’t agree, cancel before the new price takes effect.

5. Acceptable use

You agree not to:

• Use MasOrder for anything illegal in your jurisdiction
• List items you’re not authorized to sell (controlled substances, counterfeit goods, etc.)
• Send spam, deceptive, or harassing communications via the platform
• Reverse-engineer, scrape, or attempt to overload the service
• Impersonate another restaurant or pretend to be MasOrder

We can suspend accounts that violate these terms, with notice where reasonable.

6. Your data, your customers

You own your data. Your menus, customers, orders, and content are yours. We process this data on your behalf to run the service.

Customer relationships are yours. When someone orders from your storefront, they are your customer, not ours. We don’t advertise to them, sell their data, or use them as leads for other restaurants.

Export anytime. Customer list and order history export from your dashboard. If you close your account, we’ll help you get the data out before deletion.

See our Privacy Policy for details.

7. Things outside our control

MasOrder is the software layer. We are not a delivery service, a food preparer, or a restaurant. Specifically:

• Food quality, allergens, ingredients, and food safety are entirely your responsibility
• Order accuracy, pickup timing, and customer service are your responsibility
• Refunds and disputes between you and your customers are between you and them. We provide tools (Stripe refunds), but the decision is yours.
• Compliance with food-service laws, sales tax, accessibility regulations, and labor laws is your responsibility

8. Hardware

Bring-your-own printer: the receipt printer is hardware you supply. We support the Star TSP100 / TSP650 / SP700 family and compatible ESC/POS printers. We don’t warranty the printer itself — that’s between you and the manufacturer.

MasOrder-loaned tablet (optional, not sold): if MasOrder ships you a kitchen tablet as part of your subscription, that tablet remains MasOrder property at all times. You agree to:

• Use it only to receive and process online orders for the restaurant location associated with your MasOrder account
• Not modify, jailbreak, install third-party apps on, or otherwise alter the configuration of the tablet
• Not loan, lease, sell, or transfer the tablet to a third party
• Keep it in reasonable working condition (normal kitchen wear and tear excepted)
• Return the tablet in working condition within 14 days if your subscription is canceled, terminated, or lapses for non-payment. We provide a prepaid return label on request. Failure to return may result in a replacement-cost charge of $200 to the payment method on file.

If you provide your own kitchen tablet (Android 10+), this section's property clauses don't apply — your hardware stays yours.

9. Liability

To the maximum extent permitted by law, our total liability under these terms is limited to the amount you paid us in the three months before the claim arose. We are not liable for indirect, incidental, or consequential damages — including lost profits, lost data, or business interruption — even if foreseeable.

Some jurisdictions don’t allow these limits; in those, the limits apply only as far as the law permits.

10. Termination

You can cancel from your dashboard at any time. We can terminate your account if you breach these terms or use the platform in a way that endangers other users or the service. We’ll give notice and a chance to fix things where reasonable. After termination, your data is handled per our Privacy Policy (typically deleted within 90 days, exportable beforehand).

11. Changes to these terms

We may update these terms occasionally. If we make material changes, we’ll email you at least 30 days before they take effect. Continued use after the change means you accept the new terms.

12. Governing law

These terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts in New York County.

13. Contact

Questions about these terms? Reach out via the contact form on our website and we'll get back to you.