Phone Routing
Turn phone calls into online orders.
Callers press 1 and get your ordering link by text. Everyone else reaches your staff.
An add-on to your MasOrder plan · set up by us
Incoming call
Your Restaurant
Your greeting
“Thanks for calling Your Restaurant! Skip the hold and get 10% off your first online order. Press 1 and we’ll text you the link.”
“To talk with us, press 2 or stay on the line.”
1Text me the link
2Talk to the restaurant
Text message · now
Here’s your link to order from Your Restaurant: yourrestaurant.com
New online orderFrom the texted link · first online order, 10% off
Two keys
One greeting. Two doors.
Press 1 — your menu, in their hand.
A text with the link to your own ordering site.
Link texted · tap to order
A real MasOrder ordering site
Press 2 — your staff.
Or they just stay on the line.
Ringing the restaurant…
Why it pays
One call. A regular.
The link brings them to your own site — where every order earns reward points.
- Day 1Calling…
They call
- Press 1Here’s your link to order from Your Restaurant: yourrestaurant.comDelivered
Link by text
- First orderFood$30.00First online order$27.00−10%
10% off
- Rewards1st order · $27.00 spent+270points
270 / 750 ptsFree friesPoints earned
- Next time
- 2nd order$24.00+240
- 3rd order$31.00+310
- Free fries−750 pts
- $82 spent · 3 orders
Back again
Example customer. The 10% is for a first online order; every order earns points (10 per $1 by default), and you set how many points each reward costs.
Your Phone page
See what your phone brings in.
Every call logged — every order matched to its call.
Example
PhoneLive
Last 30 daysSales from callers
$1,920↑ 18%
Orders from callers
76
New customers won
58
Callers who took the link
190
- 5:12 PM(815) •••-0142Order placed · $27.00
- 5:18 PM(779) •••-0391Link sent
- 5:31 PM(815) •••-0877Transferred
Good to know
The short version.
- A local number for your restaurant
- Shown on your website automatically
- Your current line keeps working
- Calls are never recorded
- No orders by voice — ever
- Set up and run by MasOrder
Common questions
Owners usually ask
What does Phone Routing cost?
Phone Routing is an add-on to your MasOrder plan. Contact us and we will walk you through it for your restaurant.
How does the 10% off work?
Callers who press 1 hear that their first online order is 10% off. When they order through the texted link within 7 days of the call, the discount applies itself at checkout and comes off that order like any coupon you run; it doesn’t stack with another coupon or reward. Returning customers don’t get it — it is only for a first online order.
Do I need to change my phone number?
No. Phone Routing comes with its own local number, and your website shows it automatically. Your current number stays exactly as it is and keeps ringing — calls to it just aren’t routed. Put the new number on Google, Yelp and your other listings so those calls come through Phone Routing too.
What if a caller doesn’t press anything?
After a few seconds of silence, the call goes through to your restaurant’s phone. Doing nothing always rings your restaurant, so no one gets stuck in a menu.
Can I change what the greeting says?
No — the wording is the same for every restaurant, the 10% offer included, and short on purpose: about ten seconds with your restaurant’s name, the offer and the two choices. What we set with you is how your restaurant’s name is said, so it sounds the way you say it.
Turn your phone line into online orders.
An add-on to your MasOrder plan — we set it up for you.
Works together with