Phone Routing

Turn phone calls into online orders.

Every caller hears your greeting right away. Press 1 and they get a text with your ordering link — and 10% off their first online order. Press 2, or just stay on the line, and they reach your staff, like always.

An add-on to your MasOrder plan · we set it up for you · nothing to install

Incoming call
Your Restaurant
Answered
Your greeting

“Thanks for calling Your Restaurant! Skip the hold and get 10% off your first online order. Press 1 and we’ll text you the link.”

“To talk with us, press 2 or stay on the line.”

1Text me the link
2Talk to the restaurant
Text message · now
Here’s your link to order from Your Restaurant: yourrestaurant.com
New online orderFrom the texted link · first online order, 10% off
Example call — the greeting and the text are the real wording; the link is shortened.

Answered right away, every time

Every call is picked up with a short greeting in a clear, natural-sounding voice, with your restaurant’s name said the way you say it — even in the middle of the dinner rush.

Press 1 for your ordering link

One key and the caller gets a text with a link to your own ordering site — your menu, your prices. They order from their phone instead of waiting on hold.

Your staff are one key away

Press 2, or simply stay on the line, and the call rings straight through to your restaurant’s phone. Catering questions, directions, the regular who wants to talk — nobody is turned away.

10% off their first online order

Callers who press 1 are offered 10% off their first online order. It applies itself at checkout when they order from the texted link within 7 days of the call, and comes off that order like any coupon you run.

Every call on your dashboard

The Phone page shows the sales and orders that came from callers, the new customers you won, who took the link and who was put through — each call matched to the order it became.

Your website shows the new number

Phone Routing comes with its own local number, and your ordering site shows it automatically. Put it on Google and your other listings so more of your calls come through it — your current line keeps ringing as it does today.

How it works

We set it up. Then it just runs.

  1. 1

    Ask us to turn it on

    Tell us you want Phone Routing. We get you a local number, set up your greeting with your restaurant’s name, and point it at your restaurant’s phone.

  2. 2

    Your site switches to the new number

    The moment it is on, your ordering site shows the Phone Routing number. Add it to Google, Yelp and anywhere else your number is listed.

  3. 3

    Callers press 1 — or talk to you

    Pressing 1 texts them your ordering link, with 10% off their first online order. Pressing 2, or staying on the line, rings your restaurant.

  4. 4

    Orders land like any other

    Orders from the link print in your kitchen and show on your tablet like every online order, and the Phone page shows what your phone line brought in.

What you get

Everything in Phone Routing

Set up and run by MasOrder — nothing to install, no equipment to buy.

A local phone number for your restaurant, set up by MasOrder
Every call answered right away with a short greeting
A clear, natural-sounding voice, with your restaurant’s name said the way you say it
Press 1: a text with the link to your own ordering site
10% off a caller’s first online order, applied automatically at checkout
Press 2 or stay on the line: straight through to your restaurant
If the text can’t be sent, the caller hears your web address, then reaches your staff
Your ordering site shows the Phone Routing number automatically
Your current phone line keeps working as it does today
Calls are never recorded — the log keeps no audio
Phone page: sales and orders from callers, new customers won, calls answered
Calls listed with what happened — order placed, link sent or put through
Each order matched to the call it came from
Results for today, the last 7 or 30 days, this month, last month or all time
Orders from callers counted as their own source in your sales reports
Orders print and land on your tablet like every online order
Common questions

Owners usually ask

Can customers order over the phone with this?
No — and that is on purpose. Phone Routing never takes an order by voice. Callers who want to order get your ordering link by text, so every order is typed out by the customer and printed in your kitchen, with nothing misheard over a noisy line. Anyone who wants a person presses 2 and reaches your staff.
Do I need to change my phone number?
No. Phone Routing comes with its own local number, and your website shows it automatically. Your current number stays exactly as it is and keeps ringing — calls to it just aren’t routed. Put the new number on Google, Yelp and your other listings so those calls come through Phone Routing too.
What if a caller doesn’t press anything?
After a few seconds of silence, the call goes through to your restaurant’s phone. Doing nothing always rings your restaurant, so no one gets stuck in a menu.
How does the 10% off work?
Callers who press 1 hear that their first online order is 10% off. When they order through the texted link within 7 days of the call, the discount applies itself at checkout and comes off that order like any coupon you run; it doesn’t stack with another coupon or reward. Returning customers don’t get it — it is only for a first online order.
Can I change what the greeting says?
No — the wording is the same for every restaurant, the 10% offer included, and short on purpose: about ten seconds with your restaurant’s name, the offer and the two choices. What we set with you is how your restaurant’s name is said, so it sounds the way you say it.
Are calls recorded?
No. Phone Routing keeps a log of each call — when it came in, the number it came from, how long it lasted and what the caller chose — but never the audio.
What does Phone Routing cost?
Phone Routing is an add-on to your MasOrder plan. Contact us and we will walk you through it for your restaurant.
Works together with